Shipping & delivery
Shipping fee:
- Free shipping: Order over $375.00 USD and up.
- Standard shipping:Order $1 – $74.99: $5.99 USD. You can choose Standard Shipping at a cheaper cost but if the goods are lost when shipped, we will not refund you, if the goods you receive are defective, broken, … but cause not by you, we will send you a replacement product or refund you (if you want the refund, you need to send the package back).Free shipping is regarded as standard Shipping
- Shipping with insurrance: $12.99 USD. Because there is always a risk that goods in transit may be damaged, lost or delayed, you can choose to transport with Insurance.When your goods have any errors due to shipping, we will immediately send you another product or refund you without asking for any whatever. Besides opting for transportation insurance, making sure the goods are packed safely and securely also mitigates any loss. Expedited shipping is regarded as a shipping with insurance
How long does shipping take?
We provide shipping to over 200 countries around the world. However, there is some location we are unable to ship tom, click here for non-shipping countries. If you happen to be located in one of those countries we will contact you.
How long shipping takes really depends on where you are from. To make it easy for you we created this simple table to help you estimate:
| LOCATION | ESTIMATED SHIPPING TIME |
|---|---|
| United States | 5 – 25 business days |
| Canada, Europe | 7 – 30 business days |
| Mexico, Brazil, Africa | 3 – 6 Weeks |
| Viet Nam | 2 – 5 business days |
| Australia, New Zealand, Chile, and others | 20 – 40 business days |
*This doesn’t include our 7-10 days processing time (for custom products).
*All Paypal pending need 10 days for verify and process.
* We are NOT responsible for any customs fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get customs fees when they arrive in your country.
* This doesn’t include our 5-10 days processing time.
* The ETA above is regarded under normal condition of weather, social,…
* When it’s the high peak of demand for logistics or holiday/festival/disaster/strike/demonstration… it will be slower according to the incidents which we can not control. However, we will have your order delivered or refunded if it gets lost.
Do you provide tracking information?
Yes, you will receive an email once your order is shipped that contains your tracking information. If you don’t receive the tracking information within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to be updated into the online system. If there is still no information on your tracking code within 5 days since you receive it, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.